Why must I book by email?

Booking by email is essential so we can limit the size of our 14€ Daily Tour Groups to 10 people. Your place on our tour will be assured only upon receipt (and then presentation on the day) of our Booking Confirmation Email.

What time should I arrive at the meeting place?

We really try to make sure our tour begins on time, so please meet your guide 5 minutes before the designated start time.

Do I need to bring anything?

Please remember to bring either an electronic or a hardcopy of your confirmation email to ensure your place. In addition, a water bottle is highly recommended in Summer – as are sunglasses.

Although the walking pace is easy, we do cover a reasonable distance for 2 hours, so comfortable footwear is advisable.

Where does the tour finish?

Please note this tour does not conclude where it begins – We’ll finish at Place Garibaldi, close to lots of cafés and restaurants as well as the “Promenade du Paillon” (a beautiful green space) where you can sit and relax after your walk.

Although the walking pace is easy, we do cover a reasonable distance for 2 hours, so comfortable footwear is advisable.

Are we expected to tip our guide?

No, gratuities are never expected – although they are always greatly appreciated.

Do your tours really run every day?

Yes – well nearly…Our tour runs every day of the year except Christmas Day.

Should we ever need to cancel due to exceptional cirumstances, we will always post this information on our website at least an hour before your tour is due to commence. Just check our daily Tour Status update.

Do you take Private bookings?

Our tour is available for private bookings, but we can also design a tour to address your particular interests and time constraints – we can schedule private tours for half or full days. Please note that while we are happy to take individual or group bookings, there is a minimum fee for private walks. Please email us or call us to discuss your requirements or for further information.

When do I pay for my tour?

Your Guide will accept payment in cash and provide you with a ticket on the day of your walking tour. Please remember to bring either an electronic or a hardcopy of your Booking Confirmation Email to ensure your place.

Do you cancel tours if it's raining?

Rain adds to the romance! We only cancel if conditions are dangerous. Check our website for the daily Tour Status update.

Do you offer discounts?

Unfortunately we are unable to offer discounts because we’ve already priced our tours to be as affordable as possible, and in our experience, customers consider that our tours offer really great value.

We don’t charge for children under school age.

Although the walking pace is easy, we do cover a reasonable distance for 2 hours, so comfortable footwear is advisable.

Are children welcome?

Children of all ages are welcome, however the tour does include some content that is better suited to adults.

Also, while we won’t be climbing any stairs during our tour, lots of the streets in Vieux Nice are narrow and so you may find it difficult to manage a stroller, particularly during peak holiday periods.

Is your tour wheelchair accessible?

Yes – in that there are no stairs to be negotiated, but please be aware that many of the streets in Vieux Nice are quite narrow, and so they become increasingly difficult to negotiate in peak holiday periods.

Do you accept credit cards?

Unfortunately not – in order to minimise the price of our tour, we can only accept cash at this time

What are your Terms and Conditions?

General terms and Conditions

Please note:

Tours will start on time. If you are running late or lost, you mustcall the emergency phone number (provided in the confirmation email) at least 5 minutes before the start of your tour. Failure to do so will be considered a “No Show”.

Definitions
TrèsNice is the trading name (for the entity siret number: 81262761000015) under which our tours operate.

These Terms and Conditions (hereinafter the “Terms”) is by and between trèsNice Tours (hereinafter “trèsNice” “we”, “us”, “our”), and the participating party (hereinafter the “Client(s)”, “you”) named on the electronic registration.

These terms apply to any services and products you have booked with or purchased from us or an authorized agent acting our behalf, and govern the contractual relationship between you and us with respect to any such services or products.

Terms
Please read these Terms carefully as by booking any service or product with trèsNice you acknowledge that you:

  • Have read and understand these Terms, and
  • Indicate your express acceptance of, and agreement to be bound by, these Terms.

If you have confirmed a booking on any services or products with more than one client named and booked on such booking, you shall be deemed to have accepted these Terms on behalf of all Clients named in the booking and participating in any services or products, and by such participation all Clients indicate their assent to these Terms.

The client who confirmed the booking is deemed to be the designated contact person for all other Clients named in such booking.

These Terms constitute the entire agreement between the Client and trèsNice with respect to the subject matter thereof and supersedes all prior agreements, representations and understandings of the parties, written or oral.

Booking
A booking is confirmed and these Terms shall apply when the Client has received confirmation from trèsNice of such booking.

The Client confirming the booking must be no less than 18 years of age and agrees to provide full, complete and accurate information as requested by trèsNice to confirm such booking. Any Client confirming a booking on any services and products with more than one Client named and booked on such booking represents and warrants to trèsNice that:

  • They have the requisite consents and authority to make such a booking on behalf of all other named Clients (and that all necessary information has been communicated to enable the other Clients to provide their free and fully informed authorization);
  • The information provided regarding all clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information with trèsNice for the purposes of completing the booking; and
  • They will inform all other named Clients on the relevant booking of the applicability of these Terms to the booking and the Clients’ relationship with trèsNice.

At any time before a booking is confirmed, trèsNice reserves the right to increase or decrease brochure prices of any services or products.

TrèsNice, and its agents, reserve the right to decline any booking, at their discretion.

Payment
The applicable full payment must be paid in cash to the trèsNice tour guide on the day of your tour.

Cancellation by You
Should you need to cancel you must immediately advise us by email. Your notice of cancellation will be effective upon receipt of our confirmation e-mail.

The following refund policy applies only for our Private Tours:

  • Up to 72 hoursbefore the tour commences: 100% refund
  • Less than 72 hoursbefore the tour commences: 50% refund
  • Less than 24 hoursbefore the tour commences or ‘no show’:0% refund

Cancellation by Us
Our tours run in all weather conditions: rain, snow, wind, heat. However, we may need to cancel your tour if weather conditions are dangerous. In this case, we’ll either attempt to reschedule or provide you a full refund. If in doubt with regard to the weather conditions on the day of your tour, please check our website for the Tour Status update.

Force Majeure
TrèsNice tours does not accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. For the purposes of these terms and conditions, “Force majeure” is defined as any event which we could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, epidemic, closure of airports or airspace and all similar events outside our control.

Liability

As trèsNice is a French entity, and all tours take place in France, only the French Law will apply in case of conflict.

TrèsNice will not be held responsible for any loss or damage to personal belongings.

TrèsNice assumes no responsibility for, and will not be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of any wrongful, willful, or negligent act or omissions on the part of any third party not under our supervision or control.

You understand and accept that the tours involve physical activity, including, but not limited to walking, climbing and descending stairs and standing for extended periods of time, and that tours take place in public spaces. Further, you agree that you are in good health and able to participate in the tour and you understand, and assume all risks, including injury or death associated with such participation.

Child policy

Any child under the age of 18 years must be accompanied by an adult, who will remain solely responsible for the safety and well being of that child for the duration of the tour.

Behaviour
We expect all Clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate our obligations toward you. In this situation, the Client(s) concerned will be required to leave the ongoing activities of the service or product. We will have no further responsibility toward such Client(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

Damage
You accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made directly and as soon as possible. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.

Privacy policy

TrèsNice will never knowingly disclose any personal information to a third party.

This website is subject to a declaration with the National Commission for Data Protection and Liberties (CNIL-France) under the law number 78-17 of 6 January 1978 on Computers, files and liberties. Accordingly, you have the right to access, alter, correct or delete any data relating to you. To do so, please apply to contact@tresnicetours.com

BOOKING REQUEST AND FURTHER INFORMATION FORM

Emails sent to Verizon addresses are bouncing back!

If you have not received our response within 24 hours, please message us via our tresnice tours Facebook page.

To speak to us directly:

Phone us on: + 33 0493546498

Office Hours: 8:30am – 7:30pm daily

If leaving a message, please include your number, country code, and preferred time of day for us to call back (Please allow for possible time differences).

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